QuickStart, set up and connections. Browse Virgin Media Virgin Media Community. The LAN and. Forum; Apps. Networking and WiFi. You need a small spanner to remove this, then push the provided connector over the exposed end. Can you check outside and look for the external wall box? It's a 6" brown or grey square-ish box, usually on wall Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. The threaded fitting on the back of a VM Hub is a F-Socket and the RG6 coax cables have a F-Plug. You can see in the pictures it loo ks like it has been redirected to - 5347741. Account - Cable. The wall socket has a thick plug bit. Vonage 2nd line. 😞 There are cases where we'd need to convert a self-install to a. Fairly sure a "self install" is just them sending you the Hub and telling you to plug it into their already existing coax box on the wall. Some older sockets may have NTL or Telewest written on them. Call the Pre-installation and delivery team on 0800 052 1734. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Get the Hub ready by connecting the wires. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. 0 Kudos. Options. 5. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Up to 3 WiFi Pods if needed. If you can get Quickstart, you can choose one of two delivery options. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We can see that you've spoke to the team and got a technician visit booked in. 32K. It arrived yesterday and I’m assuming I’m being charged as of yesterday but frustratingly there is no VM wall box. We would like to show you a description here but the site won’t allow us. Account - Cable. Re: No Virgin Media wall socket internally. #2. 03. You need a small spanner to remove this. Back a step. both appear. Forum; Apps. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. This means you'd have to change your install to a manned one instead. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Just a open reach socket. - 5250024Stream from Virgin Media. This seems to be the only way that i can speak to someone about the issue. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Virgin Media; My Virgin Media; Shop;. Account - Mobile. Security matters. Sometimes there is no wall box, just a trailing cable. . The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. We have the quickstart pack but sadly cannot get broadband set up and working. We have tried plugging it into the only box we found it would fit but no luck. Account - Mobile. Account - Mobile. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Plug into the Hub Push the white cable with the black label into the Hub. Account - Mobile. Thanks for the reply. indd 3 09/03/2016 12:48to your Virgin Media socket. We would like to show you a description here but the site won’t allow us. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. When plugged into either cable the hub just flashes green 🤷🏼 ♀️ 0 Kudos Thanks for posting, welcome to both the community and indeed Virgin Media. The one thats on the bottom is the one you need for Virgin. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 0 Kudos Share. Turn on and get connected. Occasionally only a very short stub of wire is left behind often hidden within. Virgin Mobile. I have taken a look on our side and it looks as though you have spoken with the team regarding this. QuickStart, set up and connectionsHello VLNeedham. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. Would I be able. There are multiple different branded wall boxes inside our flat but none. A bit paranoid - 5202625. Community Natter. Can a member of the team contact me to arrange a. on 15-02-2022 10:03. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Call the Pre-installation and delivery team on 0800 052 1734. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Installing and configuring your kitHi cmoorcroft, Welcome and thanks for reaching out to us here on the Community We would be happy to assist with booking a visit to get the socket installed. No Virgin media wall socket. There are multiple different branded wall boxes inside our flat but none. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. SpeedQuickStart, set up and connections. We have tried plugging it into the only box we found it would fit but no luck. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Hi there. Get the Hub ready by connecting the wires. First picture is telephone socket which is now not used. Browse Virgin Media Virgin Media Community. My Virgin Media App. Plug the cables into the Hub. Installation: Wall socket issue. I only had the option for self installation. I think it’s something like £5-£8 per day that your services aren’t on. Switched On Families. Hi Owenclark, thanks for posting on our help forums and for joining the VM community. Image below of the Virgin Media PSU Plug that connects to the coax. 1 Mar 2016. - 5062651I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. My Virgin Media App. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in Networking. Just remove the TV parts from the cover to leave a blank hole and thread the co-ax through the hole. Phone. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end of the. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Look for an omnibox on the outside of your property and try and trace the cable. Pop the power cable into a nearby plug socket, and turn it on. Re: I’ve got a self installation but no actual boxMy internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Change to a manned installation. But there are 2 wires leading which can be plugged in the hub. 01-02-2023 10:59 - edited 01-02-2023 11:00. SpeedThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. SpeedI had bought a VM broadband and used self installation but saw that my VM socket was not round. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. Browse Virgin Media Virgin Media Community. Virgin Mobile. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Perfect for when you can’t all decide on what to watch. D01 C9W8. QuickStart, set up and connections. It could be any of the 4 screw terminals in the first picture. -. . There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Switched On Families. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. on 27-01-2023 17:22. If QuickStart you shoul already have the socket or maned the technician will do. Manage Your Account. Tudor. I am trying to set up our wifi. I recently applied and received the delivery for a virgin package of tv broadband. Getting Connected with Virgin Media is easy when you have a wall socket. How can we - 5041171 Options. Further exclusions & legal stuff apply. Virgin Fibre Areas only. Turn on and start the hub. Reply. Could an engineer be arranged to install please as my account is due to go live today. We would like to show you a description here but the site won’t allow us. on 03-08-2020 18:05. Ordered VM broadband and was recommended by the website to select the self quick install option. May I know which one I can connect. Ordered VM broadband and was recommended by the website to select the self quick install option. Browse Virgin Media Virgin Media Community. 9% confident there is no Virgin Media socket installed. New to the UK and just moved into our first home here. Should I cancel and request an engineer to install. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. Networking and WiFi. No Virgin Media Wall Socket on 13-04-2022 14:47. Hello, my isolator cable does not fit into the virgin media wall socket. We would like to show you a description here but the site won’t allow us. on 03-08-2020 18:05. We have the quickstart pack but sadly cannot get broadband set up and working. The block box on second picture is an amplifier for terrestrial TV. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. Chatter and natter. Sorry to hear you need some additional support with your installation due to missing some sockets required. But I don't have a splitter or any 'Virgin media socket'. Try the automated service status number 0800 561 0061 to check for any faults in your area. Self install on 13-06-2022 17:14. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. Networking and WiFi. The cables from the external box lead to a Bt open reach socket and a blank socket. SpeedQuickStart, set up and connections. Manage Your Account. Pop the power cable into a nearby plug socket, and turn it on. When you see the ‘starting up’ screen, you can pull the tab out of the remote. They can screw into the Hub but more likely will just connect by Pushing in If you cant sort it with help on here. This is usually a plastic wall box that has Virgin Media branding on it, or in some cases, you might only find a cable modem connector being fed into your house. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Look for an omnibox on the outside of your property and try and trace the cable. A dual F connector cable may well be a satellite connection. We can understand this is not ideal as a new customer and we want to best help. 3K subscribers in the VirginMedia community. Connecting Hub 3. Once you have hunted around for the examples linked above, if you don't think you have a conn. Subscribe. Hi, I have the same issue. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. I am then unable to sign in to my account as I do not have my account information. . Virgin Phone Switchover. Tudor. Hi all, there is no wire coming out of the wall socket to connect to. New customer, trying to self install my hub and 360 box. All the wall sockets I can see are for BT. We would like to show you a description here but the site won’t allow us. Hi PicklesPower, Welcome to the Community and thank you for posting. Hello, I'm trying to set up my Virgin Media broadband. Account - Cable. Browse Virgin Media Virgin Media Community. 2 Uninstall TiVo box. Welcome on board! Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Any idea what next? TY. But I can't figure out how to connect the modem to the wall. Do please follow the helpful advice offered by , and keep us updated. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Tudor. I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. Currently on hold to virgin but don't seem to be getting much joy. Virgin let me select the self set up kit. SpeedIf you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Perfect for when you can’t all decide on what to watch. QuickStart, set up and connectionsHello VLNeedham. Manage Your Account. It seems that I need an electrian to install a wall socket. Live TV uses co-ax cables. . Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install. Stream from Virgin Media. Account - Cable. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. The wall socket I have within my home does not appear to be working. They will re-wire to your requirements. Booking an engineer is easy with Virgin Media. We would like to show you a description here but the site won’t allow us. If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. The wall box may be branded with the logos of an old cable TV company (not VM). If you in a property that's recently been added to Virgin Media's network we have another video th. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayI received my quick start kit at the weekend however the only Virgin Media wall socket I have looks like this. Booking an engineer is easy with Virgin Media. My previous sky microfilter attached here. I am so sorry to hear that you seem to be missing a wall socket in the home. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. What I need to do? - 5432597. Could anyone please help to book an appointment for an engineer to setup the Virgin Media wall socket? Thank you Sourav In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Browse Virgin Media Virgin Media Community. The internal wall boxes are mostly oblong. Account - Mobile. My Virgin Media App. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have also checked outside and there is no box either on my property or on my boundary wall. Manage Your Account. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. But, there was no wall socket, so after a week they sent an engineer. Explain what needs to be done and book an engineer visit. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I have had a look into your service and I can see you were able to recently. Browse Virgin Media Virgin Media Community. There are 10 types of people: those. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. but it’s a cable that looks like the one that goes into the hub and is supposed to go into the wall socket like ones from the original self. Push the red label end of the white cable, into the wall socket. Friday or 8AM. . Thank you for your post and welcome to the community. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. . Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. Sorry to hear you haven't been able to find the internal connection needed for your quick start kit. But I have no Virgin Media Wall socket in my room. Now your photo has appeared, the socket on the LHS is a TV and radio aerial connection and is no use for VM. 4 weeks ago. Security matters. Virgin Media; My Virgin Media;. on 27-10-2022 09:24. Networking and WiFi. Hi . VM will usually only supply a Quickstart to a property that had VM previously. on 30-09-2022 14:24. Home Phone. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. No Virgin wall socket sophiep0989. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. The Messiest Home Unifi Setup Ubiquiti Community. I have signed up as a new user for Virgin Fibre. The cable could be hidden within, or behind, furniture. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsRe: No virgin media wall socket. Hi, I recently moved to this house and placed an order for VM broadband which I received today. VM. Everything you need is posted to you. Thanks for your first post and welcome to our community. 2. However the wall socket doesn’t have the correct connection for the cable with the hub. 0 Kudos. 01-02-2023 10:59 - edited 01-02-2023 11:00. Manage Your Account. My Virgin Media App. Account - Cable. Turn on and get connected. Account - Cable. We have tried plugging it into the only box we found it would fit but no luck. Hello. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. . Account - Cable. Thank you for making your first post regarding the wall socket and your self install. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Virgin Media; My Virgin Media;. Checked every room in the new house but there were none. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Options. SpeedQuickStart, set up and connections. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. 9% confident there is no Virgin Media socket installed. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. The coax cable from the study can be used for the other 360 box in the kitchen. Register today and see the benefits for yourself. The hub got delivered on time as promised. Networking and WiFi. Very. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Any help please? We would like to show you a description here but the site won’t allow us. . com email address to different Virgin account. Forum; Apps. Installation appointment text. QuickStart, set up and connections. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. I make the order with Quick Install, but I don’t have any wall socket in my house. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Virgin Media; My Virgin Media; Shop;. self install issues. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Ju. Hi , Thank you for your post and welcome to our community forums. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Hi, I have the same issue. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Re: No wall socket. 12. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Security matters. Community Natter. Network Trial. Stay safe online. how can we go about changing our self install to having someone come and install it for us?Unlike Virgin Media, BT’s self-installation process is free of charge. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Please help. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is. Rob. Hi, Want to share my experience so far getting connected to VM. Switched On Families. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Ashleigh_C. Should I cancel and request an engineer to install. You can also check for a loose cable as not all properties have a socket. Security matters. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Options. There is no other wall socket or anywhere for the round wire to go. 150 from a. Thanks! Regards, Bilal Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. I just have a short coaxial cable on my wall, and it has a male end. The cable could be hidden within, or behind, furniture. Got my virgin media self install kit but I don't have a virgin socket. Networking and WiFi. . Hi @Abigaill. Manage Your Account. Ordering And Installation Of Broadband Thinkbroadband. Up to speed. I’m having the exact same problem. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Turn on and start the Box. -. Sorry to hear of the install delay caused by the wall sockets missing.